In some cases where a customer from the European Union enters their VAT ID, they may still be charged a VAT.
To be exempted from VAT charges, a customer must provide a VAT ID that is:
- Valid, and
- Registered to engage in cross-border transactions
In the scenario where a valid VAT ID is provided but VAT is still charged, it is likely because it does not meet the second criteria above.
You can verify the validity of a VAT number here: https://ec.europa.eu/taxation_customs/vies/#/vat-validation
During every payment checkout where VAT ID is provided, we will attempt to validate your VAT ID through VIES. But in some cases it will return an error, indicating your VAT ID is not registered to engage in cross-border transactions.
Some EU Member States require an additional registration for cross-border transactions and record in their national VIES databases only such VAT numbers. Therefore, it is possible that a VAT number is valid but not registered correctly to engage in cross-border activity. We recommend reaching out to your tax administration to get this corrected.
You can find a list below containing the web-links to the homepages of the national tax administrations that you can contact for correction.
AT: https://service.bmf.gv.at/service/anwend/behoerden
BE: vat.validation@minfin.fed.be phone (+32) 2 5774030 http://finances.belgium.be/fr/entreprises/tva/intracommunautaire/numeros_de_tva_intracommunautaires/
BG: infocenter@nra.bg, National Revenue Agency’s call center: + 359 2 9859 6801
CY: http://www.mof.gov.cy/mof/tax/taxdep.nsf/page86_gr/page86_gr?opendocument
DE: https://evatr.bff-online.de/eVatR
DK: https://indberet.virk.dk/myndigheder/stat/ERST/Webreg_aendre_virksomhed__lukke_virksomhed
EE: emta@emta.ee
EL: http://www.aade.gr/epicheireseis/phorologikes-yperesies/egkyroteta/egkyroteta-arithmoy-phpa-vies
ES: https://www.agenciatributaria.gob.es/AEAT.sede/tramitacion/ZZ09.shtml
FR: https://entreprendre.service-public.fr/vosdroits/F23570
HR: In case there is a change with any of the registration data of the taxpayer, the local tax office has to be contacted.
HU: https://nav.gov.hu/ugyfeliranytu/eu_adoszam
IE: http://www.revenue.ie/en/contact/index.html
IT: http://www.agenziaentrate.gov.it/wps/content/nsilib/nsi/contatta
LT: VIES help desk - j.gukovas@vmi.lt and for all kind of information or enquiries at the Lithuanian State Tax Inspectorate: http://www.vmi.lt/cms/en/mokesciu-informacijos-centro-kontaktai
LU: http://www.aed.public.lu/tva/immatriculation/modifications.html
LV: https://www.vid.gov.lv/en/contact-us
MT: vat.cfr@gov.mt
NL: In case there is a change in address taxpayers should inform the Chamber of Commerce. In case of any other change they should contact the (local) Tax Office.
PL: http://www.mf.gov.pl/krajowa-administracja-skarbowa/jednostki-podlegle/znajdz-jednostke
PT: dsifae-vies@at.gov.pt
SI: http://www.fu.gov.si/kontakti/#c6688/
SK: https://www.financnasprava.sk/sk/elektronicke-sluzby/verejne-sluzby/zoznamy https://www.financnasprava.sk/en/contact/financial-directorate-contact
XI: https://www.gov.uk/vat-registration/changes-to-your-details
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