Token/Coin Listing
- How to list new cryptocurrencies on CoinGecko?
- How to Preview List tokens on CoinGecko?
- What should I do if my request is marked as ‘Action Needed’?
- Verification Guide for Listing/Update Requests on CoinGecko
- CoinGecko Asset Naming Methodology
- Trademark Infringement Policy
Fast Pass
Token/Exchange Info Update
- How do I report Chart Errors on a CoinGecko token page?
- How to Activate Preview Listed Tokens on CoinGecko?
- How do I update token info on CoinGecko token page?
- How do I add a new exchange/market to my coin?
- Why did my Token Update request get rejected on CoinGecko?
- Community Takeover (CTO) Update Guidelines
Exchange Listing
Circulating Supply and Market Cap Update
Categories/Tags
Trust Score
- Trust Score Methodology
- Hacken Score vs Exchange's Cybersecurity Score
- Why Has My Exchange’s Cybersecurity Score Changed?
- Trust Score 3.0 - Proof of Reserves (Assets & Liabilities)
- Why do some tickers not have any Trust Score?
- What can I do to improve my Trust Score?
NFTs
Portfolio
- How can I add a new portfolio?
- How can I add coins to my portfolio?
- How can I delete a portfolio?
- How can I delete coins from my portfolio?
- Can I withdraw/sell the coins in my CoinGecko portfolio?
- Can I download or export my portfolio transactions?
User Accounts
- When i logged in to my account, my entire watchlist and portfolio disappeared or has been deleted
- I forgot my password and I cannot reset it. Keep getting the error "Reset password token is invalid"
- I cannot login/sign in because of the error prompt "You have to confirm your email address before continuing" on the web and "Check your inbox" on the app.
- I cannot sign up / register for an account using Google Login or Apple ID on the CoinGecko website - getting the error "Looks like something is wrong" with a space gecko floating
- I cannot login to CoinGecko on the web or submit forget password, getting the error "The change you wanted was rejected".
- I cannot login with the CoinGecko mobile app - getting the following error "Error connecting from ASN"
Others
- Content Moderation Guidelines
- I am based in the EU and I have provided a VAT ID but was still charged VAT, why?
- Does VAT, GST or other Sales Tax apply for CoinGecko products?
- How to track price of tokens using Smart Contracts on CoinGecko?
- Understanding our Standardization Process for Crypto Assets
- I am getting "HCaptcha Verification Failed" upon solving captcha when signing up or redeeming candy rewards