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User Accounts

Enquiries on your CoinGecko account

  • CoinGecko Support Account: What It Is and How to Sign Up
    • November 19, 2025 08:13
    • Updated
  • Why is my Portfolio, Watchlist, or Candies missing?
    • March 19, 2026 10:02
    • Updated
  • I forgot my password and I cannot reset it. Keep getting the error "Reset password token is invalid"
    • September 24, 2025 14:18
    • Updated
  • I cannot login/sign in because of the error prompt "You have to confirm your email address before continuing" on the web and "Check your inbox" on the app.
    • September 24, 2025 14:21
    • Updated
  • I cannot sign up / register for an account using Google Login or Apple ID on the CoinGecko website - getting the error "Looks like something is wrong" with a space gecko floating
    • September 24, 2025 14:16
    • Updated
  • I cannot login to CoinGecko on the web or submit forget password, getting the error "The change you wanted was rejected".
    • September 24, 2025 13:53
    • Updated
  • I cannot login with the CoinGecko mobile app - getting the following error "Error connecting from ASN"
    • September 24, 2025 14:15
    • Updated
  • How to Update Your Payment Details
    • April 17, 2026 11:50
    • Updated
  • How do I sign up for a CoinGecko account?
    • September 24, 2025 14:19
    • Updated
  • New changes to how you access your CoinGecko account
    • September 24, 2025 14:10
    • Updated
  • Can you help me reset my CoinGecko password?
    • September 24, 2025 13:48
    • Updated
  • Can you help unlock my account?
    • September 24, 2025 13:45
    • Updated
  • Can I change my CoinGecko login email address?
    • November 04, 2025 06:44
    • Updated
  • How can I delete my account on CoinGecko?
    • September 24, 2025 14:23
    • Updated
  • Can I translate the CoinGecko newsletter to another language?
    • September 24, 2025 13:44
    • Updated
  • How can I unsubscribe from the CoinGecko newsletters?
    • March 02, 2022 02:57
    • Updated
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