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User Accounts

Enquiries on your CoinGecko account

  • When i logged in to my account, my entire watchlist and portfolio disappeared or has been deleted
    • December 31, 2024 14:42
    • Updated
  • I forgot my password and I cannot reset it. Keep getting the error "Reset password token is invalid"
    • April 16, 2024 03:57
  • I cannot login/sign in because of the error prompt "You have to confirm your email address before continuing" on the web and "Check your inbox" on the app.
    • April 08, 2024 01:33
    • Updated
  • I cannot sign up / register for an account using Google Login or Apple ID on the CoinGecko website - getting the error "Looks like something is wrong" with a space gecko floating
    • April 03, 2024 01:41
  • I cannot login to CoinGecko on the web or submit forget password, getting the error "The change you wanted was rejected".
    • April 02, 2024 14:43
    • Updated
  • I cannot login with the CoinGecko mobile app - getting the following error "Error connecting from ASN"
    • April 02, 2024 14:44
    • Updated
  • How do I update my payment details?
    • June 30, 2025 02:22
    • Updated
  • How do I sign up for a CoinGecko account?
    • June 07, 2022 04:58
    • Updated
  • New changes to how you access to your CoinGecko account
    • September 20, 2022 10:18
    • Updated
  • Can you help me reset my CoinGecko password?
    • May 16, 2025 17:36
    • Updated
  • Can you help unlock my account?
    • April 07, 2022 14:56
    • Updated
  • Can I change my CoinGecko login email address?
    • May 16, 2025 17:12
    • Updated
  • How can I delete my account on CoinGecko?
    • May 16, 2025 17:50
    • Updated
  • Can I translate the CoinGecko newsletter to another language?
    • February 11, 2023 13:10
    • Updated
  • How can I unsubscribe from the CoinGecko newsletters?
    • March 02, 2022 02:57
    • Updated
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